Pick n Pay Phone Numbers and Emails

Customer Service:

  • +2 731 372 4053

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Pick n Pay Customer Service Reviews

1.5 / 5
Poor
Jaco V Drc
PnP ASAP is absolutely terrible
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

If I could give less than 1 star I would.
PNP ASAP is the worst app with the worst customer service, every time we order there is some sort of issue.
Sunday the 17th of March 2024 was the cherry on the cake.
We ordered some meat, 2L cold drinks and garlic bread on their app as I forgot to get it from the shop earlier, after we ordered they said the items were not in stock. (even though I saw it at the shop earlier that same day)
As annoyed as I was as this always happens we just let it go, they "refunded" us so we could just end up spending more money the next time we order.
When the delivery guy was close we got a notification and went outside, the driver drove straight past us racing, and as the app is not user friendly what so ever we had no way of telling him he drove past us, so we ran down the street trying to catch up to him.
He drove so fast that it was not possible to stop him so we simply waited for him to come back whilst tracking him on the app.
About 5 min later we saw he turned around heading back our direction, when we saw him coming down the street I told my wife to stand in the left lane and I'd stand in the right lane to get him to slow down and stop. (This was not even in our street so we had to walk all the way back home)
When he came to a stop he was very rude, and said he canceled the order we already paid for and said they will send someone else, needless to say I got upset and angry as my order was right there in his box on the bike and because he was being extremely rude, I had to block him from leaving and called the head office in Cape Town to resolve this matter.
They eventually told him to leave the stuff with us, and promised to call me tomorrow (Monday the 18th) which clearly did not happen.
So being annoyed we just took the stuff and went back home to enjoy our evening, only to see that the pork chops we ordered was R30 less then what we paid for, and head office said that just because something is in stock at the physical PNP store does not mean it is in stock for the PNP ASAP.
What a load of nonsense.
I will NOT recommend PNP ASAP at all, rather use Checkers 60/60, way better app, friendly drivers and fantastic customer support.
PNP ASAP lacks in all aspects compared to Checkers delivery app.
I am still waiting for feedback and my so called "refund"
In summary:
They overcharge
Had to chase and fight with a terrible driver
Very bad customer service
They lie about what's in stock

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Guest-5596826
Unsatisfied

They never bother to asked questions about the product. They never bother to understand the inconvenience on my side.

They think they are this mighty institution that can do as they wishes. They have lost my support, totally, I wil rather pay more but the clap in the face from them is outrageous

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Guest-5590801
Poor service at branch level for walk ins
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1.0

Service very poor no wonder the whole company as a brand is so far behind Checkers in terms of profits because Customer complaints they don't take them seriously.Thanks

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Guest-5218275
I'd like to lodge a complaint
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1.0

The ready to eat quarter chicken wrapped on burnt plastici need a refund as i cannot eat this is disgusting .please see picnstaff to ensure chicken placed on the warmer is low level customer service standard. This is really below par. It is burnt the black tray is all over the chicken this is disgusting.

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How Good is Pick n Pay's Customer Service?

Walleed A
Walleed A
Feels Disappointed | Jan 25, 2024

Email was sent to there customer service through your website but have had no reply from pick and pay customer service as yet

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Loyde Zji
Loyde Zji
Feels Disappointed | Dec 24, 2023

Customer Service, like Pick n Pay staff are all uninterested and untrained

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Esty Ggc
Esty Ggc
Feels Disappointed | Oct 17, 2023

Dissatisfied
Customer setvice satisfaction not met

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Garyn Gee
Garyn Gee
Feels Disappointed | Oct 12, 2023

Very disappointed

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Janeil Sxa
Janeil Sxa
Feels Disappointed | Sep 29, 2023

Got through to couple stores but they were not in stock of the sugar,their way of advertising not customer friendly,

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Izel Usi
Izel Usi
Feels Disappointed | Sep 10, 2023

Incorrect order delivered at around 10am on 8th
Eventually replaced at 5pm on 9th
E-mails & many phone calls,even a visit which had no result anyway
I still have products not belonging to me after being told that I could not receive my goods without handing over what isn't mine
"Not a problem" as a comment from PnP is not soothing....I needed to go to the garage shop to buy milk!
I am loathe to try again as this is the 2nd Asap issue that has taken too long to resolve.
Poor attitude,when I was inconvenienced and was left feeling as if I was inconveniencing PnP.

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Summary of Pick n Pay Customer Service Calls

315 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pick n Pay?

Shipping and Delivery Question:

  • “Delivery not received”
  • “Did not receive my full order”
  • “Didn't receive all what was advertised”

Staff Question:

  • “Like to speak to HR manager”
  • Bad attitude
  • “Service refusal by pick n pay supervisor”

Request for Information Question:

  • “Require assistance for funds off and x deceased employee”
  • “I am looking for info on a product”
  • “To find out where my asap order is”

Cards Question:

  • “I want to update. My smart Shoppers card”
  • “To upgrade my card details so I can be able to purchase online”
  • “I want to link my pnp card to my discovery”

Product/ Service Question:

  • “Really pathetic food”
  • “Incorrect order”
  • “To quary a product”

Account Question:

  • “I can't log in to order”
  • “I ha d to uninstall my app then reinstall the updated app. I received a message that my I D is linked to another account. Could you please rectify”
  • “Hacked account”

Refund Question:

  • “I want my refund on asap”
  • “Refund”
  • “My refund got lost with the app update”

Payments and Charges Question:

  • “Incorrectly billed”
  • “Not answering my email and overcharged me on all my meat and chicken.”
  • “They charged me for something I didn't receive!!”

Activation/ Cancellation Question:

  • “Order cancelled”
  • “Money went of order canceled on shops side”
  • “Cancel order”

Website/ Application Question:

  • “App issues”
  • “Application issues”
  • “I cannot get on to the competition site because my phone number is incorrect”

Return/ Replace Question:

  • “To return an item”
  • “Exchange”
  • “I would like to exchange a russsel hobs but no longer have the receipt”

Other Question:

  • “Need OTP phone number”
  • “Pissed off”
  • “Order not going through”

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